How to Delete Your Data
Who this page is for
You can remove Campaign Portal’s access to your ad accounts at any time, and ask us to delete the data we hold about you. This page explains both. It applies to Campaign Portal users, businesses that have connected Meta (Facebook and Instagram), Google Ads, TikTok or LinkedIn accounts, and anyone else whose personal information 360 IDEAS holds.
There are two steps, and you can do either or both:
- Disconnect Campaign Portal from your ad accounts. This stops any new data being collected.
- Request deletion of the data we already hold.
Disconnecting alone does not delete data already stored. To remove it, complete Option 2.
Option 1: Disconnect Campaign Portal from your ad accounts
In Campaign Portal (account Owners): log in at camp.3sixtyideas.com, go to Settings > Connected platforms, and click Disconnect next to each platform. Syncing stops immediately.
From the platform itself (anyone with admin rights on the ad account):
| Platform | Where to remove Campaign Portal |
| Facebook and Instagram (Meta) | On Facebook, go to Settings & privacy > Settings > Business integrations (or Apps and websites), select Campaign Portal and click Remove. For business assets, you can also go to Meta Business Settings > Integrations > Connected apps and remove Campaign Portal. |
| Google Ads | Go to your Google Account at myaccount.google.com, open Security > Your connections to third-party apps & services, select Campaign Portal and remove access. |
| TikTok | In TikTok Business Center or TikTok Ads Manager, open account or business settings, find authorised or connected apps, and remove Campaign Portal. |
| Go to Settings & Privacy > Data privacy > Other applications > Permitted services, find Campaign Portal and click Remove. |
Removing access on the platform has the same effect as disconnecting in Campaign Portal: we can no longer read new data from that account.
Option 2: Request deletion of your data
Email [email protected] with the subject line “Data Deletion Request”. Please include:
- Your full name and the email address linked to your Campaign Portal account or your dealings with us.
- Your business name, if the request covers a whole client account.
- What you want deleted: your personal user account only, your whole business account, or data from a specific connected platform.
For a whole business account, the request must come from the account Owner’s email address, so we can confirm you have authority.
You can copy this message:
Subject: Data Deletion Request
Hello 360 IDEAS,
Please delete my data from Campaign Portal and your records. Name: [your name] Account email: [email] Business name: [business, if applicable] Scope: [my user account / our whole business account/data from Meta, Google, TikTok or LinkedIn]
Thank you.
You can also call +233 546 649 261, and we will confirm the request by email.
What happens next
We confirm your request within 5 working days and complete deletion within 30 days. When it is done, we email you a confirmation with a reference number.
| Data | What happens |
| Data synced from Meta, Google, TikTok or LinkedIn (campaign names, metrics, spend, aggregated audience breakdowns) | Deleted |
| Stored access tokens for connected platforms | Deleted immediately when you disconnect |
| Campaign Portal user accounts, profiles and login settings | Deleted |
| Messages, approvals, comments, uploaded assets and reports | Deleted (we can send you an export first if you ask) |
| Contact and marketing records | Deleted, except a minimal record that you opted out, so we do not contact you again |
| Invoices, contracts and payment records | Kept for the period Ghanaian tax and company law requires, then deleted |
| Security audit logs | Kept for up to 2 years for security and dispute resolution, then deleted |
| Backups | Overwritten on their normal cycle, within 30 days |
If you are a team member on a client’s account, deleting your user account does not delete the client’s business data. The account Owner controls that.
If you are a customer of one of our clients
When we run campaigns for a business, that business controls its customers’ data. If you submitted information through a client’s ad, lead form, page, or livestream, please contact that business first. If you contact us, we will pass your request to them and help them respond.
Contact
360 IDEAS, Ashaley Botwe, Accra, Ghana. Email: [email protected] · Phone: +233 546 649 261
For more about how we handle personal information, see our Privacy Policy and Terms of Service. If you are not satisfied with how we handle your request, you can complain to the Data Protection Commission of Ghana.
